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Job Description

Key Skills :
Service Desk Manager
Description:
  • 5+ years in a Client-interfacing Service Desk/Systems Administrator role.
  • Superior troubleshooting abilities enabling quick determination and resolution of software and hardware issues. 
  • Able to use logic/reason to identify strengths and weaknesses of alternative solutions and apply most effective resolution methodology.
  • Excellent active listening, and written and verbal communication skills.
  • Able to demonstrate a sense of urgency while acting in a professional, calm manner ensuring excellent Client support.
  • Experience with Active Sync, Remote VPN Software, Disaster Recovery, and/or Anti-Virus; some back-end knowledge is preferred.
  • Able to stay abreast of changes and updates in relevant technologies.
  • Financial Service Support experience preferred.
  • 2 year degree or equivalent experience.
  • Advanced Problem Solving skills
  • Excellent communications skills both verbal and written, ability to communicate with Clients at all levels in a professional
  • manner, able to explain complex requirements in a clear and concise manner
  • Experience in an IT interfacing role
  • Broad knowledge of IT and how it is successfully deployed in a business environment
  • Excellent knowledge of Microsoft systems and product sets
  • o MS Infrastructure
  • o MS Active Directory and Exchange 2003+
  • o MS Group Policy
  • o MS Solutions
  • Demonstrable experience of producing / completing work in very aggressive timescales
  • Able to work on own initiative and as part of a team
Function:
IT
Role:
Systems Engineer
Industry:
IT/ Computers - Software
Summary:
This position is responsible for maintaining and improving company's high level of support to Client while providing escalation and over flow assistance as required.